HubSpot Chat: Difference between revisions

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== Tracking In Tag Manager ==
== Tracking In Tag Manager ==


LiveChat has an API for tracking.<br />
https://community.hubspot.com/t5/Reporting-Analytics/HubSpot-Chat-amp-Google-Analytics-Event-Tracking/m-p/370205<br />
https://developers.livechat.com/docs/extending-chat-widget/<br />
this has NOT been tested yet!<br />


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Revision as of 13:24, 31 August 2022

Tracking In Tag Manager

https://community.hubspot.com/t5/Reporting-Analytics/HubSpot-Chat-amp-Google-Analytics-Event-Tracking/m-p/370205

<script type="text/javascript">
  window.addEventListener("load", function(){
	window.HubSpotConversations.on('conversationStarted', function(payload){
	    // ga('send', 'event', 'Beacon', 'chat-started', 'Hubspot');
		window.dataLayer.push({
			'event': 'hubspot-chat-started',
			'hs-chat-id': payload.conversation.conversationId
		});
	});
  });
</script>