Zoho - Revision history

Aaron.trevellick: /* Tracking In Tag Manager */

2023-05-16T12:50:10Z

Tracking In Tag Manager

← Older revision		Revision as of 13:50, 16 May 2023
Line 43:		Line 43:

	<pre>		<pre>
	zoho-chat-online – when visitor is on the page~~<br />~~		zoho-chat-online – when visitor is on the page
	zoho-chat-open – when the visitor opens the tab~~<br />~~		zoho-chat-open – when the visitor opens the tab
	zoho-chat-start – when the visitor starts to use the chat~~<br />~~		zoho-chat-start – when the visitor starts to use the chat
	zoho-visitor-chat - when the visitor writes a message~~<br />~~		zoho-visitor-chat - when the visitor writes a message
	zoho-chat-attend – when the agent has attended to the chat session~~<br />~~		zoho-chat-attend – when the agent has attended to the chat session
	zoho-agent-message – when the agent has sent the visitor a message~~<br />~~		zoho-agent-message – when the agent has sent the visitor a message
	zoho-chat-complete – the chat session is complete~~<br />~~		zoho-chat-complete – the chat session is complete
	</pre>		</pre>

Aaron.trevellick: /* Tracking In Tag Manager */

2022-08-15T12:48:09Z

Tracking In Tag Manager

← Older revision		Revision as of 13:48, 15 August 2022
Line 42:		Line 42:
	*note we do not use the "$zoho.salesiq.ready" as it is unreliable via tag manager		*note we do not use the "$zoho.salesiq.ready" as it is unreliable via tag manager

			<pre>
	zoho-chat-online – when visitor is on the page<br />		zoho-chat-online – when visitor is on the page<br />
	zoho-chat-open – when the visitor opens the tab<br />		zoho-chat-open – when the visitor opens the tab<br />
Line 49:		Line 50:
	zoho-agent-message – when the agent has sent the visitor a message<br />		zoho-agent-message – when the agent has sent the visitor a message<br />
	zoho-chat-complete – the chat session is complete<br />		zoho-chat-complete – the chat session is complete<br />
			</pre>

Aaron.trevellick: /* Tracking In Tag Manager */

2019-11-28T16:10:17Z

Tracking In Tag Manager

Aaron.trevellick: /* Tracking In Tag Manager */

2019-11-28T16:08:56Z

Tracking In Tag Manager

← Older revision		Revision as of 17:08, 28 November 2019
Line 36:		Line 36:
	$zoho.salesiq.chat.accepttransfer(function(visitid,data) { zohoDataLayerEvent( 'chat-transfer-accepted' ); });		$zoho.salesiq.chat.accepttransfer(function(visitid,data) { zohoDataLayerEvent( 'chat-transfer-accepted' ); });
	$zoho.salesiq.chat.continue(function(visitid,data) { zohoDataLayerEvent( 'chat-continue' ); });		$zoho.salesiq.chat.continue(function(visitid,data) { zohoDataLayerEvent( 'chat-continue' ); });
	}		}
	});		});
	</script>		</script>
Line 46:		Line 46:
	zoho-chat-open – when the visitor opens the tab<br />		zoho-chat-open – when the visitor opens the tab<br />
	zoho-chat-start – when the visitor starts to use the chat<br />		zoho-chat-start – when the visitor starts to use the chat<br />
	visitor-chat - when the visitor writes a message<br />		zoho-visitor-chat - when the visitor writes a message<br />
	zoho-chat-attend – when the agent has attended to the chat session<br />		zoho-chat-attend – when the agent has attended to the chat session<br />
	zoho-agent-message – when the agent has sent the visitor a message<br />		zoho-agent-message – when the agent has sent the visitor a message<br />
	zoho-chat-complete – the chat session is complete<br />		zoho-chat-complete – the chat session is complete<br />

Aaron.trevellick: /* Tracking In Tag Manager */

2019-11-28T15:31:55Z

Tracking In Tag Manager

← Older revision		Revision as of 16:31, 28 November 2019
Line 22:		Line 22:

	if (typeof $zoho !== 'undefined') {		if (typeof $zoho !== 'undefined') {
	console.log( 'zoho hook started' );		console.log( 'zoho hook started' );
	$zoho.salesiq.~~floatbutton~~.~~click~~(function() { zohoDataLayerEvent( 'chat~~-open~~' ); });		$zoho.salesiq.visitor.chat(function(visitid,data) { zohoDataLayerEvent( 'visitor-chat', visitid ); });

			$zoho.salesiq.floatbutton.click(function() { zohoDataLayerEvent( 'chat-open' ); });
	$zoho.salesiq.chatbutton.click(function() { zohoDataLayerEvent( 'chat-start' ); });		$zoho.salesiq.chatbutton.click(function() { zohoDataLayerEvent( 'chat-start' ); });

Line 45:		Line 46:
	zoho-chat-open – when the visitor opens the tab<br />		zoho-chat-open – when the visitor opens the tab<br />
	zoho-chat-start – when the visitor starts to use the chat<br />		zoho-chat-start – when the visitor starts to use the chat<br />
			visitor-chat - when the visitor writes a message<br />
	zoho-chat-attend – when the agent has attended to the chat session<br />		zoho-chat-attend – when the agent has attended to the chat session<br />
	zoho-agent-message – when the agent has sent the visitor a message<br />		zoho-agent-message – when the agent has sent the visitor a message<br />
	zoho-chat-complete – the chat session is complete<br />		zoho-chat-complete – the chat session is complete<br />

Aaron.trevellick at 14:36, 28 November 2019

2019-11-28T14:36:31Z

← Older revision		Revision as of 15:36, 28 November 2019
Line 42:		Line 42:
	*note we do not use the "$zoho.salesiq.ready" as it is unreliable via tag manager		*note we do not use the "$zoho.salesiq.ready" as it is unreliable via tag manager

	zoho-chat-online – when visitor is on the page		zoho-chat-online – when visitor is on the page<br />
	zoho-chat-open – when the visitor opens the tab		zoho-chat-open – when the visitor opens the tab<br />
	zoho-chat-start – when the visitor starts to use the chat		zoho-chat-start – when the visitor starts to use the chat<br />
	zoho-chat-attend – when the agent has attended to the chat session		zoho-chat-attend – when the agent has attended to the chat session<br />
	zoho-agent-message – when the agent has sent the visitor a message		zoho-agent-message – when the agent has sent the visitor a message<br />
	zoho-chat-complete – the chat session is complete		zoho-chat-complete – the chat session is complete<br />

Aaron.trevellick: Created page with "== Tracking In Tag Manager == Zoho has an API for tracking. https://www.zoho.com/salesiq/help/developer-section/js-api.html To use this, create a custom HTML tag In tag man..."

2019-11-28T14:36:07Z

Created page with "== Tracking In Tag Manager == Zoho has an API for tracking. https://www.zoho.com/salesiq/help/developer-section/js-api.html To use this, create a custom HTML tag In tag man..."

New page

== Tracking In Tag Manager ==

Zoho has an API for tracking.

https://www.zoho.com/salesiq/help/developer-section/js-api.html

To use this, create a custom HTML tag In tag manager and trigger it on any pages the Zoho chat runs on.

Add this script to the custom HTML:

<pre>
<script>
function zohoDataLayerEvent( eventName, visitId ) {
var dataLayer = window.dataLayer || [];
if (typeof visitId !== 'undefined') {
dataLayer.push({'visitID' : visitId})
}
dataLayer.push({'event' : 'zoho-' + eventName});
}

jQuery(document).ready(function(){

if (typeof $zoho !== 'undefined') {
console.log( 'zoho hook started' );
$zoho.salesiq.floatbutton.click(function() { zohoDataLayerEvent( 'chat-open' ); });

$zoho.salesiq.chatbutton.click(function() { zohoDataLayerEvent( 'chat-start' ); });

$zoho.salesiq.chat.online(function(){ zohoDataLayerEvent( 'chat-online' ); });
$zoho.salesiq.chat.offline(function(){ zohoDataLayerEvent( 'chat-offline' ); });
$zoho.salesiq.chat.attend(function(visitid,data){ zohoDataLayerEvent( 'chat-attend', visitid ); });
$zoho.salesiq.chat.agentMessage(function(visitid,data){ zohoDataLayerEvent( 'agent-message', visitid ); });
$zoho.salesiq.chat.complete(function(visitid,data){ zohoDataLayerEvent( 'chat-complete', visitid ); });
$zoho.salesiq.chat.transferchat(function(visitid,data) { zohoDataLayerEvent( 'chat-tranferred' ); });
$zoho.salesiq.chat.accepttransfer(function(visitid,data) { zohoDataLayerEvent( 'chat-transfer-accepted' ); });
$zoho.salesiq.chat.continue(function(visitid,data) { zohoDataLayerEvent( 'chat-continue' ); });
}
});
</script>
</pre>

*note we do not use the "$zoho.salesiq.ready" as it is unreliable via tag manager

zoho-chat-online – when visitor is on the page
zoho-chat-open – when the visitor opens the tab
zoho-chat-start – when the visitor starts to use the chat
zoho-chat-attend – when the agent has attended to the chat session
zoho-agent-message – when the agent has sent the visitor a message
zoho-chat-complete – the chat session is complete

← Older revision		Revision as of 17:10, 28 November 2019
Line 14:		Line 14:
	var dataLayer = window.dataLayer \|\| [];		var dataLayer = window.dataLayer \|\| [];
	if (typeof visitId !== 'undefined') {		if (typeof visitId !== 'undefined') {
	dataLayer.push({'visitID' : visitId})		dataLayer.push({'visitID' : visitId})
	}		}
	dataLayer.push({'event' : 'zoho-' + eventName});		dataLayer.push({'event' : 'zoho-' + eventName});
	}		}

	jQuery(document).ready(function(){		jQuery(document).ready(function(){
			if (typeof $zoho !== 'undefined') {
	if (typeof $zoho !== 'undefined') {
	console.log( 'zoho hook started' );		console.log( 'zoho hook started' );
	$zoho.salesiq.visitor.chat(function(visitid,data) { zohoDataLayerEvent( 'visitor-chat', visitid ); });		$zoho.salesiq.visitor.chat(function(visitid,data) { zohoDataLayerEvent( 'visitor-chat', visitid ); });
Line 36:		Line 35:
	$zoho.salesiq.chat.accepttransfer(function(visitid,data) { zohoDataLayerEvent( 'chat-transfer-accepted' ); });		$zoho.salesiq.chat.accepttransfer(function(visitid,data) { zohoDataLayerEvent( 'chat-transfer-accepted' ); });
	$zoho.salesiq.chat.continue(function(visitid,data) { zohoDataLayerEvent( 'chat-continue' ); });		$zoho.salesiq.chat.continue(function(visitid,data) { zohoDataLayerEvent( 'chat-continue' ); });
	}		}
	});		});
	</script>		</script>